Privacy Policy

At Core Rehab we will collect personal information so that we can support your treatment process or gather relevant information to handle your enquiries. We also have a legal obligation to do so and must ensure that the data is relevant, adequate, and limited to what is necessary.

The personal information that we collect from you may be (but not limited to);

• Full name
• Date of birth
• Address
• Email address
• Contact telephone number
• Occupation
• Source of referral
• Account details that relate to payments for our services
• Background to your condition
• Medical history
• Why you feel you require Physiotherapy and/or Pilates.

We will also document your assessments and treatments on paper or electronic notes as you continue to be seen by us.

We may collect this information in various ways depending on the situation:

• Over the telephone – collecting personal information, responding to a general enquiry from a client and carrying out a triage to see if they are suitable for our service.
• Through our website – responding to a client when they complete an enquiry through our “contact” page
• Via email – responding to a client’s enquiry.
• • Via Facebook – responding to a client’s enquiry.
• Paper notes – to document assessments and treatments which are kept in secured, locked filing cabinets.
• Electronic notes – stored on secure online record keeping system called Cliniko. This account is password protected and only accessed by Core Rehab physiotherapist Kate Watts. Here is the link to Cliniko’s privacy policy https://www.cliniko.com/policies/privacy/